Frequently Asked Questions
Q01. Is there parking near the Hotel?
Q02. What time is Breakfast?
Q03. What time is Check In/Check Out?
Q04. What room types have you available?
Q05. What is your Pet Policy?
Q06. I am visually impaired and need a guide dog for assistance?
Q07. How far are you from Dublin Airport?
Q08. Is this a smoking hotel?
Q09. Have you bag storage?
Q10. Is there shopping, day tours and other activities nearby?
Q11. Check In, how does it work?
Q. I am visually impaired and need a guide dog for assistance?
A. Registered guide dogs and other assistance dogs are permitted please notify manager on duty upon arrival if any additional assistance is required.
Q. Check In, how does it work?
A. A credit card authorisation (pre-auth) will be asked for at time of check in and will be used to cover incidental items such as (but not limited to):
*Any breakages or damage incurred during your stay. *Additional servicing / cleaning charges above and beyond what would be deemed normal and acceptable.
We pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. We may pre-authorise a credit card for any charges we determine that the guest may be likely to consume during their stay. This may also include an amount to cover a security bond / deposit.for damages. The pre-authorised amount is set aside by the credit card company for a period of up to 10-days. The pre-authorisation will affect your available funds and / or spending limit. For more information on this practice we suggest the cardholder contact their card issuer.
Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank and cannot be negotiated.
If we haven’t answered your query please Click here and ask us directly! One of our staff will get back to you ASAP!